GrabOne Blog » Blog Archive » Five Ways to Make GrabOne Customers Your Customers
December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September celio 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010
December celio 2014 November 2014 October 2014 September 2014 August 2014 July 2014 May 2014 April 2014 March 2014 February 2014 January celio 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010
1. You should treat your GrabOne customer the same as any other. Remember they are excited to have the opportunity to experience your great products and services so if you want them back it s about prove it to them you are worth it. As our research has shown, most of them have money to spend; they just want you to convince them to spend it with you!
2. Get to know them. It might be their first time on your premises and you want to ensure it isn t the last. Chances are they ve wanted to try the service you offer for a while, and the GrabOne deal just convinced them to take the leap. So find out what was holding them back, and you might just discover the key to retaining them.
3. Set expectations early. celio It might sound counter intuitive to tell a customer that you re really busy and the wait might be 20 minutes instead of 10, but that s exactly what you should be doing if that s the case. For a customer, not knowing what s going on, when you re going to be served, or going unacknowledged, are guaranteed to test their patience. Ease their uncertainty from the start and 99% of the time they will be happy to wait a few minutes more.
4. Anticipate rather than react. It s one of the golden rules of the hospitality business, but also works wonders celio in any number of industries. For example, if you ve just serviced a customer s car and noticed something else that will require attention soon, be sure to tell them. You don t necessarily need to try and get them to commit right then, when the time comes to get it done, they ll remember that you were kind enough to give them a heads-up and that you can provide that service.
5. Give them more than they bargained for. Yes, they already get more than they d normally get when they buy a GrabOne deal, but your potential new customers are still waiting to be wooed. Sometimes people are a little self-conscious celio about the fact they are getting a discount and fear they ll be treated differently. So defy their expectations with a small token of appreciation or service that goes the extra mile and turn them from our customers into yours!
Main St Automotive in Palmerston North has just received 100 GrabOne scratch cards to give away to their customers! There are instant credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Head down there this week to get yours! ASB Aquatic Centre in Nelson has just received 100 GrabOne scratch cards to give... celio
ASB Aquatic Centre in Nelson has just received 100 GrabOne scratch cards to give away to their customers! There are instant credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Head down there now to get yours while they last! Whangarei Automotive has 100 GrabOne scratch cards to give away to their custome...
Whangarei Automotive has 100 GrabOne scratch cards to give away to their customers! There are instant celio credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Get your car done there this week and get yours!
Download Our App
December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September celio 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010
December celio 2014 November 2014 October 2014 September 2014 August 2014 July 2014 May 2014 April 2014 March 2014 February 2014 January celio 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010
1. You should treat your GrabOne customer the same as any other. Remember they are excited to have the opportunity to experience your great products and services so if you want them back it s about prove it to them you are worth it. As our research has shown, most of them have money to spend; they just want you to convince them to spend it with you!
2. Get to know them. It might be their first time on your premises and you want to ensure it isn t the last. Chances are they ve wanted to try the service you offer for a while, and the GrabOne deal just convinced them to take the leap. So find out what was holding them back, and you might just discover the key to retaining them.
3. Set expectations early. celio It might sound counter intuitive to tell a customer that you re really busy and the wait might be 20 minutes instead of 10, but that s exactly what you should be doing if that s the case. For a customer, not knowing what s going on, when you re going to be served, or going unacknowledged, are guaranteed to test their patience. Ease their uncertainty from the start and 99% of the time they will be happy to wait a few minutes more.
4. Anticipate rather than react. It s one of the golden rules of the hospitality business, but also works wonders celio in any number of industries. For example, if you ve just serviced a customer s car and noticed something else that will require attention soon, be sure to tell them. You don t necessarily need to try and get them to commit right then, when the time comes to get it done, they ll remember that you were kind enough to give them a heads-up and that you can provide that service.
5. Give them more than they bargained for. Yes, they already get more than they d normally get when they buy a GrabOne deal, but your potential new customers are still waiting to be wooed. Sometimes people are a little self-conscious celio about the fact they are getting a discount and fear they ll be treated differently. So defy their expectations with a small token of appreciation or service that goes the extra mile and turn them from our customers into yours!
Main St Automotive in Palmerston North has just received 100 GrabOne scratch cards to give away to their customers! There are instant credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Head down there this week to get yours! ASB Aquatic Centre in Nelson has just received 100 GrabOne scratch cards to give... celio
ASB Aquatic Centre in Nelson has just received 100 GrabOne scratch cards to give away to their customers! There are instant credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Head down there now to get yours while they last! Whangarei Automotive has 100 GrabOne scratch cards to give away to their custome...
Whangarei Automotive has 100 GrabOne scratch cards to give away to their customers! There are instant celio credit prizes to be won and every single card is an entry into the draw to win a new iPad Air. Get your car done there this week and get yours!
Download Our App
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